Frequently Asked Questions
How can I contact Salsigo?
You can email us at salsigoshop@gmail.com. Our customer support team will be happy to help with anything you need.
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Do you ship worldwide?
Yes, we ship worldwide.
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Where do you ship from?
We ship from Hong Kong.
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Can I change or cancel my order?
We process orders quickly, so please submit any change or cancellation request within 12 hours of placing your order. After that window, we’re unable to modify or cancel it. Once it arrives, you’re welcome to return it for a full refund per our return policy.
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What payment methods do you accept?
We accept all major credit cards (American Express, Visa, Mastercard) and PayPal.
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When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow extra time during holidays and sale periods. We process orders Monday–Friday; most are handled within 1–3 business days from the order date and ship the next business day after processing. We do not ship on Saturdays or Sundays.
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How long will it take to receive my order?
Due to high demand, delivery usually takes 1–2 weeks.
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What happens if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipment, you’re eligible for a full refund.
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How do I return an item?
Please contact us at salsigoshop@gmail.com. for return instructions.
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What should I do if my item arrives defective, incorrect, or damaged?
Please contact us right away if you receive an incorrect, missing, or defective item. Include your order number, clear photos of the item and packaging, and a brief description of the issue. We’ll resolve it as quickly as possible.
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When will I receive my refund?
All refunds are issued to the original payment method. For credit or debit card payments, we submit the refund to your card-issuing bank within 7–10 business days after we receive your return or approve the cancellation. Posting times vary by bank and card provider. If you don’t see the credit yet, please check with your bank or card issuer. Some institutions need extra time to post refunds.